Privacy Policy

We are committed to protecting your privacy and this Privacy Policy seeks to explain as clearly as possible what information we collect, how we collect it and what we do with it.

INFORMATION ABOUT YOU

Your information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that is supplied to us, including any information about other persons on your booking. You voluntarily provide us with your information when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.
 
Our use of your information

(1) We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services (including your flight, holiday or insurance, etc). Only information necessary for this purpose will be disclosed to them. For air travel it may be a mandatory requirement (imposed on airlines by governments at the point of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.

(2) We may disclose your information to companies who act as “data processors” on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business if appropriate, risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.

(3) Some of your information may be considered “sensitive personal data” under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent - we will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with.
 
(4) The time period for which we keep information varies according to what the information is used for. In some cases, there may be legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected and for which it is to be further processed.

Direct marketing material

(1) We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions.
 
(2) You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (email or e-brochure) on our websites or forms, or to our staff at the time you first supplied us your information.

(3) You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.

(4) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your rights

(1) You have the right to ask in writing for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.

(2) You have the right to ask in writing not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.

Please address your correspondence to the Company Secretary, 104 Bearlands, Wotton-under-Edge, Glos GL12 7SB, United Kingdom. (Our registered address is: Airship Initiatives Ltd, The Flight Centre, D Site, Kemble Airfield, Kemble, Glos GL7 6BA, United Kingdom.)

Foreign controls

Outside the European Economic Area (EEA), note that controls on data protection in some countries may not be as strong as the legal requirements in this country.

PRIVACY POLICY FOR CHILDREN

We are committed to protecting the online privacy of children under the age of 18. We encourage parents and guardians to monitor their children's use of the internet. Where a child is providing us with personally identifiable information (PII), it is the responsibility of each parent or guardian to supervise them. We do not intend to sell, licence or trade any such information collected to third parties. Parents may review or change the personal information on their children provided to us, or further refuse our collection of such information, by sending an email to customerservice@zeppelintours.com

USE OF “COOKIES” AND LINKS TO OTHER WEBSITES

If our contact and method of dealing with you is via our website(s), we may use “cookies”, a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies. If you choose to refuse cookies, some parts of our website, or functions within it, may not function properly. We may use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.

Our websites contain links to other sites not controlled by us. These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our websites link. It is your responsibility to check the status of these sites.

MONITORING

To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls;
(2) customer activities using CCTV equipment and
(3) customer transactions and activities on our website.

SECURITY STATEMENT 

We have taken all reasonable steps to have in place appropriate security measures to protect your information.
 
CHANGES TO THIS POLICY

Any changes to this Policy will be either posted on our website, on our printed material and/or made available on request. The changed policy then supersedes this policy and it is your responsibility to familiarise yourself with these changes. Your continued use of our website indicates your agreement to any such changes.

Please note: 
If you do not agree to our use of your information, we cannot do business with you or accept your booking